i logged into my account , there is one book in my bookshelf. for to read offline i'm not able to download the book. so that i'm only accessing online, but i wanna download - it's not downloading what should i do? (cadcim india) ... here i'm attaching what is happening .. my account is verified and there is no textbook in my acc…

The app update yesterday keeps force closing shortly after running the app. Uninstalling and reinstalling does not help. The problem is on all my Android devices.

Good afternoon,I purchased several ebooks from you (Vibrant Publishers) in July and because I recently bought a new computer, need to redownload them.When I try to login to iPublishCentral Reader, I use the following authentication:Normal User/Institutional User:I select “Normal User”Site URL:http://ebooks.vibrantpublishers.com/Username:peterhsPass…

I have contact CS through the chat service. I was very impressed by the professionalism of the gentleman that helped me 10/21/2013 9:50 SAT. First, I didn't need to explain the problem, he fixed the issue in a professional experienced manner.

Since the last update the app keeps crashing when I open it.

I just downloaded the Crimson Romance App to my ipad. I also downloaded some books. The font is so tiny, & I am unable to enlarge it. I contacted Crimson Romance & they told me to contact you.Is there away to choose a font or enlarge it? Otherwise I might as well just download yr books to iBooks. But the idea of all yr books in yr App would…

This was the best tech support I have received in years. You were able to address the problem I stated directly with asking questions first like, "is your computer plugged in?". Thanks again for your rapid response which spoke directly to my problem.

There is no highlighting function on the iPad eBook app. Will you please add this feature? If there is a highlight function, please tell me how to access it, because I do not see it.

Brilliant help, it does not install with Google Chrome on a PC, but fine with Google Chrome on a Mac and Firefox on PC, as advised

I think the best thing is how fast I get a reply from the support team. I know I've only emailed them twice, but both times I was very happy with their timing and their help. There's no point in responding quickly and not giving the right advice! Thanks again, guys! Whenever I need help I know you'll be there :D

I appreciated the inclusion of follow-up actions in the answer to my question. Thanks.

Thank you for your support. I was able to log in and redeem my book thank to your help

Friendly and effective support. And the support staff were able to interpret my confusing request. Thanks.

i'm very thankful for your immediate response... thank you very much

Thanksd for a short and to the point answer. No jargon just what I wanted. Thanks also for the prompt response.

Thank you very much--it worked perfectly.

Clearing the browser like you said cured the problem. Thank you again for the help,

I didnt realize the user name and password were case sensitive and that was why i was having a problem. thank you